Who are you (company) and how long have you been around?
Bitrix24 has been launched in April 2012
What does your product do?
Essentially Bitrix24 is Yammer (social enterprise) plus BaseCamp (project management) plus Zoho (CRM) plus DropBox (file sharing and online doc management) plus Skype (videochat) and a few minor things (calendars, planners, work reports, gantt charts, etc). We are currently the fastest growing social intranet created specifically for small businesses (60,000+ signups).
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What makes you unique in this industry that I am not able to get with other vendors?
The service is 100% free to small companies (those with 12 employees or fewer).
Who are your 3 main competitors?
Yammer, SalesForce Chatter, JiveSoftware
Bitrix24 users are very diverse – it’s mostly business (banks, insurance, law firms), but we also have churches, kindergardens and even music bands as clients.
Is it possible to customize the environment?
Yes, client may host Bitrix24 on their own servers and customize it as necessary
What do you bring to the table in terms of top benefits versus us simply implementing it ourselves?
With Bitrix24 your social intranet is ready to use in one minute and if your company is small – it’s 100% free.
Are there any differences between hosted and on-premise versions of the software?
Yes, the self-hosted version is more powerful and can be customized. The cloud version comes ‘as is’.
Who owns the data we’ll share on the platform, you or us?
Clients own their data
Can we monitor and track usage?
Yes, for your own accounts.
How can I get my data out at the end of our relationship?
All data is backed up automatically once a day. You can take your data any time you want to.
What are your best practice approaches to gaining adoption of your product?
Make it as simple as possible. Use the same logic as other tools people already have experience with (Facebook, LinkedIn, DropBox, Twitter, etc.)
Which languages does your product support?
Right now it’s English, Russian and German. For the self-hosted version we also have French, Spanish, Bulgarian, Japanese and Vientamese. Portugese and Norwegian are coming.
What kind of support can we expect from you after implementing your product in our organization?
Regular e-mail, forum, ticket and phone support is available
Do you have a community of customers that we can participate in to share experiences and approaches?
What is the model for upgrades and releases?
For the Saas – it’s 100% free, for the self-hosted version the first year is free.
What is your pricing model?
We have a freemium model.
Who should our readers get in touch with for more information?
Is there something else you would like our readers to know about you?
We have awesome mobile and desktop apps which are 100% free as well.